Account and security
Authentication, 2FA, password reset, session management, and recovery workflows.
Support
Support is part of investor-grade operations.
The support page should show that Flux understands real-money operational needs: account safety, wallet support, verification questions, and escalation paths.
Support OpsEscalation ready
AccountsAccess help
PaymentsWallet support
GameplayTable help
Minimum depositLive
$1
Support docs list a 100-chip minimum deposit, where one chip equals one cent.
Minimum withdrawalLive
$5
Support docs list a 500-chip minimum withdrawal.
Typical Solana depositLive
<30s
Solana confirmations are documented as usually under thirty seconds.
Typical withdrawalLive
15-30m
Most withdrawals are documented as completing in fifteen to thirty minutes, with exceptions possible.
Support Posture
Operations are part of the product.
Support, payments, fairness, and responsible play all reinforce whether Flux can operate a serious money product.
Support is not the homepage priority, but investors will notice whether operations look credible.
The public site should keep support organized while preserving the investor-first narrative.
Support Categories
Operations need specific paths, not generic help copy.
Wallet and payments
USDC deposits, withdrawals, chip balance, transaction history, and on-ramp support.
Gameplay and verification
Rules, hand history, hand verification, and folded-card privacy explanations.
Escalation
A real-money product needs clear ownership for persistent technical or account issues.
Ops Readiness
Support is part of trust
Operational support reinforces whether Flux can run a serious money product.
05Support readiness
01Help categories
02Escalation ownership
03Wallet support
04Fairness support
05Responsible play resources